My order arrived damaged or faulty, what can I do?
If you are unhappy with the condition of your item, please return it via Royal Mail Second Class Delivery to:
ColdCuts // HotWax
Coldharbour Studios
26 - 34 Southwell Road
London, SE5 9PG
United Kingdom
IMPORTANT: Please include a note of your order number and reason for the return inside the parcel. This will help us process your refund faster. If you do not take this step, it will take us longer to process your refund.
Upon receiving the returned items, we will reimburse you for the return costs. If the item is out of stock, we will send you through a full refund.
WE WILL ONLY REIMBURSE YOU UP TO THE COST OF ROYAL MAIL SECOND-CLASS DELIVERY. IF YOU SELECT SIGNED-FOR OR TRACKED DELIVERY, WE WILL NOT REIMBURSE THAT ADDITIONAL COST.
